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How 567luk Handles Your Personal Data

This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep it secure.

Account data protectionWallet transaction privacyYour right to access and deleteIndonesia-relevant eligibilityDirect contact for data requests

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What We Collect and Why We Use It

567luk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, mobile number, and the account credentials you create. When you fund your account through DANA, OVO, or GoPay, our payment processor records the transaction reference and wallet identifier — we do not store your full e-wallet PIN

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or password at any point. We use this data to verify your identity, process deposits and withdrawals, and keep your session secure across mobile and desktop access. We also collect device identifiers and session logs to detect unusual login patterns and protect your account from unauthorised
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access. Cookies and similar tracking tools record which pages you visit and how long you stay, so we can improve the experience without collecting information you have not agreed to share. Your data is not sold to third-party advertisers. We may share limited information with payment
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processors like DANA, OVO, and GoPay to complete transactions, and with fraud-prevention services where required. We retain account data for as long as your account is active or as required under applicable law. If you close your account, we will delete personal data that is no
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longer required, subject to any legal retention obligations that apply in your region. Access to our services depends on local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or remove your personal data, reach our support team directly. We handle data requests separately from general account support so your request goes to the right person without delay. Include your registered email and the nature of your request when you get in touch.

Live Chat Open the chat icon from any page in your account. Our team can log a data request, confirm receipt, and tell you the expected response time on the spot.

Email Support Send your data request to our support email address listed in the account help section. Attach a copy of your registered ID so we can verify your identity before processing.

Account Help Centre Log into your account and navigate to the Help section. The data and privacy category routes your request directly to the team responsible for handling it.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at the point where your data moves between your device and our servers — this covers login, account registration, and the moment a DANA, OVO, or GoPay deposit is confirmed. Beyond transmission, your stored account data sits behind access controls that restrict which internal systems can read it. We review those controls regularly. Players in Jakarta and Surabaya access the same security infrastructure as every other account on the platform.

Encryption in Transit

All data exchanged during login, account registration, and e-wallet payment confirmation travels over encrypted connections. This applies across mobile and desktop sessions equally.

Cookie Controls

Cookies track session activity and page preferences, not payment credentials. You can adjust cookie settings from your browser at any time without affecting your ability to log in.

Data Retention Policy

We keep your account data while your account is open and for the period required by applicable law after closure. Data no longer needed is deleted, not archived indefinitely.

Your Right to Request Changes

You can ask us to correct inaccurate information, request a copy of the data we hold, or ask for deletion. We respond to verified requests through the support channels listed on this page.

Privacy Questions We Get Asked Often

Below are the data and privacy questions we hear most from people who have just opened an account or are considering it. If your question is not here, the live chat and email channels above are the fastest way to get a specific answer.

We collect your name, email address, mobile number, and the login credentials you set. No additional documents are required until a withdrawal verification step is triggered by our system.

No. We receive a transaction reference and wallet identifier from the payment processor to confirm your deposit. Your e-wallet PIN and full account number are never stored on our end.

Yes. Send a request via live chat or the support email listed in your account Help section. Include your registered email address so we can verify your identity before releasing any data.

Contact support with a deletion request and your registered email. We will remove data that is no longer legally required to retain, and confirm in writing once the deletion is complete.

We share limited data with payment processors — DANA, OVO, GoPay — to complete transactions, and with fraud-prevention services where necessary. We do not sell your data to advertisers.

We retain data for the period required under applicable law after account closure. Once that obligation ends, personal data that is no longer needed is deleted from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 567luk Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Data Retention Policy

Your Right to Request Changes

Privacy Questions We Get Asked Often

01 What personal data does 567luk collect when I register?

02 Does 567luk store my DANA, OVO, or GoPay credentials?

03 Can I request a copy of the data you hold on my account?

04 How do I ask 567luk to delete my personal data?

05 Does 567luk share my data with third parties?

06 How long does 567luk keep my account data after I close my account?

Privacy Policy

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